Terms of Service

Atlas is an independent travel agency. We plan, book, and coordinate air, lodging, cruise, ground, and packaged travel for corporate, medical, personal, and group clients, and we act as agent for the airlines, hotels, cruise lines, tour operators, and other suppliers ('Suppliers') that actually provide the travel services.

Atlas is not a medical provider, legal advisor, immigration provider, or insurance carrier. Where an engagement touches those areas, Atlas coordinates the travel around decisions you have made with the professionals who hold those roles.

When Atlas books a Supplier's service for you, a contract is formed between you and that Supplier. The Supplier's terms, conditions, fare rules, cancellation penalties, and liability limits apply to that service and are available on request before you confirm. Atlas is not responsible for a Supplier's performance, schedule changes, cancellations, overbookings, or insolvency.

Atlas does not operate flights, ships, hotels, vehicles, or venues. Liability for the conduct and outcome of those services rests with the Supplier that provides them.

Atlas is compensated in two ways: (1) service fees, engagement fees, and retainers that we quote to you in writing before work begins; and (2) commissions or other compensation that Suppliers may pay Atlas for bookings we place. Supplier compensation does not increase the price you pay and does not affect which Supplier we recommend; where a Supplier does not pay commission, we tell you and quote a service fee instead.

Prices quoted are subject to availability and may change until the booking is confirmed and paid. Atlas service fees are earned when the work is performed and are shown as a separate line from Supplier charges.

Payment may be made to Atlas by card, bank transfer, or ACH against an Atlas invoice, or directly to the Supplier where the Supplier is the merchant of record. By providing a payment card you authorize Atlas, and the Suppliers we book on your behalf, to charge the amounts shown on your itinerary and invoice. Deposits and balance due dates are stated on each invoice; unpaid balances may result in cancellation under the Supplier's penalty schedule.

Card payments are processed through PCI DSS-compliant providers. Atlas does not store full card numbers.

Changes and cancellations are governed by our Refund and Cancellation Policy, which forms part of these terms. In summary: Supplier charges are refundable only to the extent the Supplier's rules allow; Atlas service fees are non-refundable once work has begun; and we will pursue any refund the Supplier owes you and pass it through in full.

You are responsible for holding valid passports, visas, vaccinations, and other entry documents for every traveler. Atlas will advise on requirements as a courtesy but cannot guarantee entry to any country. We strongly recommend travel insurance; Atlas can offer policies from licensed insurers, and we will tell you if we receive compensation for doing so.

To the fullest extent permitted by law, Atlas's total liability for any claim arising from a booking or engagement is limited to the Atlas service fees paid for that booking or engagement. Atlas is not liable for indirect, consequential, or incidental loss, or for events outside its control including weather, strikes, government action, or Supplier failure.

If something goes wrong, contact us first: concierge@atlastravelmanagement.com or +1 (832) 512-1642. We resolve most issues within two business days. Initiating a card chargeback for a charge that is correctly described on your invoice and governed by these terms, instead of contacting us, may be treated as a breach of these terms.

These terms are governed by the laws of the State of Texas. Any dispute not resolved informally will be brought in the state or federal courts located in Harris County, Texas.